Customers are important, they are our next week’s wages, but do you ever get customers who come in and demand an instant quotation. Never seen them before, probably never see them again but we must stop looking after our long term, good paying clients to get this quick quote done now.
Usually quick quotes have little information to work on and as such can not be a quote and must by definition be an estimate of the work likely to be involved.
Good customers are those who are regular, pay regularly, plan ahead and allow time to get a quote and discuss their full requirements. These are the customers who get best value, receive what they require and go home feeling satisfied.
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